Research and Development

Independent Study

Give Medicare patients a simple way to provide feedback on health care quality.

Preview Prototype:

Redesign: Patient Survey [pdf]
Original: Part B (Page 2 & 3) [pdf]

Solution

1. Establish indicators of patient care quality that can be measured by patient or caregiver.
2. Track quality of service using a simple 5 point grade scale.
3. Allow multiple pathways for patient to send feedback to improve response rates.

Background

The second page of the Medicare Summary Notice contains a section called, 'Appeals Information – Part B'. This section gives patients the ability to challenge Medicare provider fees or alert Medicare about possible abuse and or fraud.